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How We Protect Your Account and Data

Your account security and personal data are central to how we operate losari88. We handle your account details, payment history, and withdrawal requests with clear policies that depend…

Data protection standardsAccount security practicesWithdrawal verification
losari88 How We Protect Your Account and Data
REACH US ANYTIME

How to Contact Us About Your Legal Rights

Team online

Live Chat

Open the chat widget in the bottom-right corner of any page or inside your account lobby. Our team responds within 2-5 minutes during operating hours, 07:00–23:00 Jakarta time, seven days a week.

Email Support

Send your request to [email protected] with your account username and the specific issue. We reply to all legal inquiries within 24 hours, including weekends.

Account Settings

Log into your account, go to Settings > Legal Requests, and submit your data access, correction or deletion request directly. You'll receive a confirmation email with your reference number.

HOW WE HANDLE YOUR DATA

Security, Retention and Your Control

Account Encryption

Every login and payment on losari88 travels over HTTPS encryption. Your password is hashed and never stored in plain text. If you suspect unauthorized access, change your password immediately and contact our support team via live chat.

Withdrawal Verification

When you request a withdrawal, we verify your identity by matching your account email and registered payment method. DANA, OVO, GoPay and QRIS transfers are processed within 1–5 minutes once verified. Bank transfers may take 1–3 business hours.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to track which games and pages you visit most. This helps us improve the lobby layout and load times. Opt out anytime in your browser settings without losing account access.

Data Retention Policy

We keep your account and transaction history for 7 years after your last login, where local law requires. Closed accounts are marked inactive but retained for dispute resolution. Personal data beyond this period is securely deleted unless legal obligation overrides.

Access Your Information

Go to Settings > Legal Requests and select 'Download My Data'. We compile your account profile, login history, deposits, withdrawals and gameplay records into a single file sent to your email within 10 business days.

Report a Concern

If you believe your data has been mishandled or your account compromised, email [email protected] with the subject line 'Data Breach Report'. We investigate within 48 hours and notify you of findings and next steps.

Your Rights and Our Responsibilities

Yes. Log into your account, go to Settings > Legal Requests, and select 'Delete My Account'. We'll close your account immediately and remove personal data within 30 days. Transaction records required by law remain archived but are not linked to your profile.

Any unused account balance is refunded to your original payment method (DANA, OVO, GoPay or QRIS) within 5–7 business days of account closure. You'll receive a confirmation email with the refund amount and expected arrival date.

We retain withdrawal records and supporting verification documents for 7 years for regulatory and fraud-prevention purposes. You can request a copy of your withdrawal history anytime via Settings > Legal Requests > Download My Data.

No. Your DANA, OVO, GoPay and QRIS details are processed only by our secure payment gateway. Game studios (like our live-table providers) see only your username and session ID, never your real payment data or personal information.

Contact our support team immediately via live chat or email [email protected]. We investigate all balance disputes within 24 hours. If an error is confirmed, we correct your balance and notify you with a reference number for your records.

We do not sell or lease your personal data. We may use your email to send updates about losari88 promotions and account activity only if you've opted in. You can unsubscribe from marketing emails anytime by clicking the link at the bottom of any message.

Inactive accounts (no login for 12 months) remain open. We keep your balance and profile intact. If you need to reactivate access, log in using your email and password. Dormant account policies depend on local law; contact us if you have concerns about your specific region.