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How losari88 Protects Your Personal Data

At losari88, your personal data — from account registration details to payment records via DANA, OVO, GoPay and QRIS — is handled with clear protocols and stored only…

Data Encryption ActiveQRIS & DANA Transaction Records ProtectedAccount Deletion Available on RequestNo Third-Party Sale of Your Data24-Hour Support for Privacy Queries

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What Information We Collect and Why

losari88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with losari88, we collect your name, email address, phone number, and the payment method you use — whether that is DANA, OVO, GoPay or QRIS. Transaction records are stored to verify deposits and withdrawals and to comply with anti-fraud requirements. We

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also log device type and session activity to detect unauthorised access and keep your account secure. We do not collect data beyond what is operationally necessary, and we do not sell, rent or exchange your personal information with third-party advertisers. Access to your stored data is
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restricted to authorised losari88 personnel only. Your data is held on servers with AES-256 encryption, and all payment channel communications — including QRIS scan events — are transmitted over TLS 1.3. Eligibility for certain data-processing activities depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you need to review, correct or remove personal data held on your losari88 account, our support team handles privacy requests every day from 08:00 to 23:00 WIB. Our team in Jakarta processes data-access requests within two business days. You can reach us through any of the three channels below; for formal deletion requests, email gives you a written record of the exchange.

Team online

Live Chat

Available on the losari88 site from 08:00 to 23:00 WIB daily. Ask our agent to raise a formal privacy request ticket — you will receive a reference number within minutes.

Email Support

Send your full name, registered email and the specific data request to our privacy address. We aim to acknowledge all email requests within 24 hours and resolve them within two business days.

Reach our support team on WhatsApp during operating hours. This channel is suited for quick questions about what data we hold; for deletion requests, we will guide you to email for documentation.

HOW WE HANDLE DATA

Six Pillars of Our Data-Handling Practice

losari88 applies a layered approach to data privacy — from the moment you enter your details at account opening through every DANA or OVO transaction you make.

Encrypted Storage

All account data, including payment method identifiers for GoPay and QRIS, is stored with AES-256 encryption at rest. Backups are held in geographically separated data centres to prevent single-point loss.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can disable non-essential cookies in your browser settings at any time without affecting account access.

Data Retention Schedule

Active account data is retained while your account is open. After account closure, personal records are purged within 30 days; transaction logs required for legal compliance may be held for up to five years under applicable regulation.

Third-Party Access Controls

We share data with payment processors — DANA, OVO, GoPay, QRIS — solely to execute your transactions. These partners are contractually bound to process your data only for the stated payment purpose and nothing further.

Account Security Alerts

When a new device or unusual location accesses your account, you receive an automatic notification to your registered email or phone number. If the access was not you, our support team can lock the account within minutes.

Your Right to Request Changes

You can request a copy of your stored data, ask us to correct inaccuracies, or submit a full deletion request at any time via email or live chat. All requests are confirmed in writing with a case reference number.

Your Privacy Policy Questions, Answered

The questions below reflect what our account holders in Indonesia most commonly ask about data privacy on losari88. If you do not find the answer you need here, our live chat team is available until 23:00 WIB and will raise a formal privacy ticket on your behalf.

We collect your name, email address, phone number and chosen payment method — DANA, OVO, GoPay or QRIS. We also log your device type and IP address to detect unauthorised logins. We collect nothing beyond what is needed to operate your account.

We share payment data only with the relevant payment processor — for example, your GoPay transaction details go to GoPay solely to execute the transfer. We do not sell, rent or share your data with advertisers or unrelated third parties under any circumstances.

Personal profile data is deleted within 30 days of confirmed account closure. Transaction records that fall under financial compliance requirements may be retained for up to five years, as depends on local law applicable to Indonesian financial data obligations.

Yes. Send a data-access request to our support email with your registered email address and full name. We will compile and deliver your data record within two business days and confirm receipt with a case reference number.

Session cookies maintain your login state, and analytics cookies help us understand page usage patterns — no personally identifying information is stored in analytics cookies. You may block non-essential cookies in your browser without losing access to your account or lobby features.

Contact our live chat team immediately — available until 23:00 WIB. We can lock your account within minutes of receiving your message. We will then investigate the session logs and notify you of findings, usually within one business day.

Submit a deletion request through our support email or live chat. Include your registered email and the specific data you want removed. We will confirm the request in writing, carry out the deletion, and send you a completion notice within 30 days.

How losari88 Protects Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

WhatsApp

Six Pillars of Our Data-Handling Practice

Encrypted Storage

Cookie Policy

Data Retention Schedule

Third-Party Access Controls

Account Security Alerts

Your Right to Request Changes

Your Privacy Policy Questions, Answered

01 What personal data does losari88 collect when I open an account?

02 Does losari88 share my data with third parties?

03 How long does losari88 keep my data after I close my account?

04 Can I request a copy of all the data losari88 holds about me?

05 How do cookies on the losari88 site affect my privacy?

06 What should I do if I think someone has accessed my account without permission?

07 How do I request deletion of my personal data from losari88?

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